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About the application:

ExperienceFellow is an apk that enables invited players to give detailed feedback regarding their experiences with any product, service, brand, or happening. To receive started you need to have an invitation from a company or organization that would like to receive feedback on your experience with them or their products or services. Don’t have an invitation (a QR code or a project token)? Learn how to make your own projects on our site: http://www.experiencefellow.com. How does this work? ExperienceFellow is like a digital diary on your mobile smartphone. The apk allows you to document your private experiences with text, images, or videos. You can name various experiences you have and quickly evaluate in the moment when you experience them. Furthermore, date and time as well as place are collected and let a detailed understanding of your experience. Why could I do this? Researchers can use the data you collected with the apk to visualize your experiences as a customer adventure map (like a type of storyboard for customer experience). They can then aggregate data from various customers to understand positive and negative moments of your customer experiences across all on- and offline channels and along the entire customer adventure. Your detailed feedback allows service providers to improve their services and manufacturer to improve their products. With ExperienceFellow you can have a direct impact on the quality of any product or service you are using.