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About the application:

HY-Shield Virtual Expert is a safe on demand real-time visual interactive technical help service from Hyster-Yale Group which helps maximize the customer experience. Virtual Expert creates a visual help connection between customers, dealers and HYG topic matter experts. This allows for collaboration between sales, service, and business-related places within the forklift industry. This special service delivers immediate help results that helps build relationships, increase uptime, reduce maintenance expenses and provide extra equipment training for less experienced technicians. Virtual Expert provides a personal and highly interactive experience for all parties through use of hands-free headset, tool, WIFI connection and an OE help expert. HY-Shield Virtual Expert provides squads with immediate access to augmented content and remote expertise to accelerate decisions in the field and make assets for knowledge management systems. Designed to troubleshoot, inspect and maintain assets in the field, Virtual Expert provides a safe and highly interactive experience with access to workflow content and the ability to share live video, audio, telestration and images with remote technicians - even in limited bandwidth conditions. Virtual Expert can be run in Expert or Field mode. Expert mode gives players access to all features and settings including remote camera controls. Field mode provides a simplified interface for really big field service squads or interactive with external guests such as customers or vendors. In addition to the Virtual Expert application for mobile devices, wearables, and computers, HYG provides hosted infrastructure services, specialized collaboration devices, and enhanced management capabilities. Using the Virtual Expert Manager program, an enterprise can enforce security and privacy settings, set network/bandwidth controls, analyze usage, and manage player license policies. This application contains VoIP audio. Some mobile network operators may prohibit or restrict the use of VoIP functionality over their network and may also impose extra fees or charges in connection with VoIP. Please check the terms of your agreement with your network operator.