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About the application:

ServiceDesk Plus Cloud for Android device enables you to access your IT service desk and perform a host of activities from your mobile smartphone. Now you can provide uninterrupted IT help to end players anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile apk is designed to let technicians to provide resolutions to end players by getting the full picture of the problem at hand, collaborating with another technicians, providing needed approvals, obtaining solutions directly from the knowledge base, and conversing with end players on the mobile apk itself. The apk even facilitates scanning and managing multiple assets simultaneously. Among another capabilities, it is also a good put to hold track of all announcements. Here are some of the app’s another features: ● Make, pick up, assign, merge, resolve, and close IT tickets and notify players. ● Track time spent by adding worklogs. ● Add and answer to requests with attachments. ● Utilize day and night mode help. ● Customize the ticket info view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request info. ● Make knowledge base articles with rich-text formatting. ● Leverage multiple login ways, including SAML authentication. ● Execute field and form guidelines when adding or editing a request. ● Auto-populate the ticket description when players answer to technicians from the apk.