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About the application:

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video help solution, help representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their problems. Additionally, customers are able to stream and keep help from virtually any place through a Wi-Fi, 3G, or LTE connection. • Improve First Call Resolution • Reduce Time to Resolution • Increase Overall Satisfaction [Key Features] 1. Real-time Video Streaming Support representatives are able to see exactly the problems the customer is experiencing through a real-time video stream. 2. Screen Capture Analyze problems more effectively by taking a screenshot of what the customer is streaming. 3. On-screen Drawing Mark necessary places for the customer to see to communicate certain points more clearly. 4. Simple to Connect All the customer needs to do to receive connected is input the 6-digit connection code provided by the help representative. [Receiving Video Help - Customers] 1. Download, install, and then begin the VisualSupport application. 2. Enter the 6-digit connection code provided by the help representative, then click ‘OK’. 3. Engage in real-time video support. 4. Close the application once video help session has ended. * Android device OS 4.0~6.0 Suggested